TERMS AND CONDITIONS
 

Faulty Products

neo-photography is committed to providing the highest quality products and service. However, on rare occasions products may be found to be faulty or defective. If any product is found to be faulty or have defects upon delivery, You will be entitled to a free of charge replacement or full refund (including postage fees incurred) within 30 days of receiving product. If a product is returned to us, and following the testing process, the product is found to be in good working order without defect or fault, we will return the product to you. All returns must first be authorized by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. Any goods returned for either exchange or refund can only be dealt with after a authorization number has been issued.

Returning Unsuitable or Incorrectly Sized Goods

If a product you purchase from us turns out to be unsuitable or the incorrect size for you, we will provide a free of charge replacement or full refund, provided they are returned in a new & unused resalable condition within 7 working days of the date of receiving your order. When returning goods to us, the customer will incur any postage fees. If I arrange to collect the goods for you, the cost of our postage to do so will be deducted from the refund. Please note that I do not refund postage for unsuitable or incorrectly sized goods.

After 7 working days a 25% restocking fee will be deducted from the refund along with return postage costs.

General Returns / Faulty Product Information

I always aim to please, so if you are not entirely satisfied with your purchase just give me a call on 07795 231454, and I will do my utmost to help.

Your statutory rights remain unaffected.

For all Returns / Customer Support contact me on 07795 231454 (calls charged at local rate), or email me here

Cancelling My Order

You may cancel your order within 7 working days to receive a full refund. To cancel all, or part of your order, You must first contact us by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. A full refund will be provided within 7 working days of cancellation.

After 7 working days a 25% restocking fee will be deducted from the refund along with return postage costs.

For all Cancellations / Customer Support contact me on 07795 231454 (calls charged at local rate), or email me here